ÉLAN - Colour Fixing Fluid for Eyebrows and Eyelashes

Free Express AU delivery on orders over $149! Free Express International Delivery on all orders over $250

We are dispatching at our normal pace, however courier and postal companies are experiencing some delays, please kindly allow a few extra days for your order to be delivered.

Where do you deliver?

We ship Worldwide! :) We will do our very best to see you get your order delivered as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues. All of our orders are shipped from our Melbourne Warehouse.

When will my order be sent? 

If you order before 2pm Monday to Friday, your order will be dispatched on the same day. If your order is placed after 2pm it will be dispatched on the next business day. If your order is placed on Friday after 2 pm, it will be shipped the following Monday.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

What are your delivery options?

Domestic

Standard Shipping (2 - 5 business days) - $9.99
Express Shipping (1-2 business days) -  $12.99

Free Express Shipping (1-2 business days) on all orders over $149 AUD.

International 

USA 

We have two options for all orders from USA:

Express International shipping with Australia Post (delivery time up to 3 weeks) - $19.95 AUD

Express International shipping with our Couriers (UPS or DHL), delivery time 5-6 business days - $24.95

Free Express International shipping is for all order over $250 AUD

The rest of the world:

Express International shipping with Australia Post (delivery time up to 3 weeks) - $19.95 AUD

Express International shipping with our Couriers (UPS or DHL), delivery time 6-8 days - $29.95

Free Express International shipping is for all order over $250 AUD

How can I track my delivery?

Once your order is shipped, you will have received a confirmation email with a tracking number, so you can keep an eye on your parcel!

Do you deliver to PO Boxes?
Please note that international orders cannot be delivered to PO Boxes.

Custom duties / Taxes

For international orders: 

International shipments maybe subject to customs duties and fees when sent with DHL and UPS. Custom duties fees rates are different from country to country and also depend on the invoice amount.
Please note all prices on our website including delivery fees are in AUD.

Can I Return Something I've Purchased?

We will offer an exchange or refund on any item you've purchased from ELAN within 14 days from the date you received your parcel. All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. 

Please send us a message at hello@elanofficial.au if you would like to organize a return. 

Once your return is received and approved, we will send you a notification and process a refund. 

Refunds may only be processed to the payment method the original transaction was paid with.

Return costs

The shipping costs associated with the return of an item are the responsibilities of the customer.

All shipping costs paid for your order are non-refundable. In the event you receive a refund, the cost of return shipping will be deducted from your refund.

What should I do if the item arrived damaged?

All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if we are out of stock, refund you in full). Please send us an email to hello@elanofficial.au if the parcel arrived damaged or has missing items.

Business Address: 57 Northern Rd, Heidelberg West, Victoria, 3081, Australia

Email: hello@elanofficial.au

Phone: 03 7046 0888